Customer Service

Welcome to Elite Acceptance Customer Service

At Elite Acceptance Corp., we are dedicated to providing you with prompt, courteous and professional customer service. Additionally, some of our customer service representatives are bilingual in Spanish.

Our primary focus is to provide you with answers to the questions you have regarding your finance product. We have developed this guide with you, our customer, in mind.

Our FAQs provide answers to your most common questions. We welcome any other questions or feedback you may have about your service experience. Contact us with any questions you may have at:

Email: CustomerService@EliteAcceptance.com
Office: (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.

 

FREQUENTLY ASKED QUESTIONS

Q: How often will I be billed?
A: You will receive an itemized account statement every month along with a payment coupon and return envelope.

Q: I want to pay off my loan. How do I find out the payoff amount?
A: Please request a payoff by providing your name and account number which you can send via e-mail to CustomerService@EliteAcceptance.com. We will respond to you within 1 business day or you can call us at (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm.

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.


Q: Do I have to purchase insurance for my car? What type? How soon?
A: Yes, you must have insurance on the vehicle you are financing with Elite Acceptance Corporation. We require that you maintain comprehensive and collision coverage at all times with a maximum deductible of $1000. All registered owners on the vehicle you are financing must be listed as drivers on an active insurance policy. No registered owners may be excluded. Also, in the event of a non-covered claim by your insurance carrier, you still remain liable for any remaining outstanding balance due to Elite Acceptance Corporation. For further information, you may contact our insurance department at (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm.

If you fail to satisfy the insurance requirements as stated above, you will be held in default of your contract and Elite Acceptance Corporation may, at your expense, elect to add a Lenders Single Interest Policy (otherwise known as VSI) to your loan which provides only coverage for the remaining balance due to Elite Acceptance Corporation.

You can fax proof of insurance to our insurance department at (916) 484-9320 or eMail to
Insurance@EliteAcceptance.com

          
1-916-486-8178
1485 River Park Drive, Suite 100, Sacramento, CA, 95815, United States
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